Once an order has been confirmed, it can't be modified or adjusted.

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.

Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations.

You have up to 7 days upon delivery to return items purchased on www.mfcknkids.ph

You can get in touch with our Customer Support Team via support@mfcknkids.ph

Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

We are currently working on delivery channels to cover internationally orders.

Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact support@mfcknkids.ph.

If your order was canceled, we advise you to contact our social media platforms (i.e. Instagram/ Facebook/Tiktok) Cancellations are also be affected by limited stock availability.

mfcknkids.ph accepts GCash and Bank Transfers. Payments made must be accompanied with an email containing your account information, contact information, order details and the payment receipt sent to support@mfcknkids.ph

Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.

Once your order is placed, we are unable to combine shipments on multiple orders.

Please contact support@mfcknkids.ph within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.

Online orders must be returned through our online return portal as chapter stores only accept returns for in-store purchases. No exceptions.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

mfcknkids.ph displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.

We do not include prices on our packing slips.

We do not offer gift receipts or gift cards.

We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock. Returns only have a 7-day window.

Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.